Trade-In FAQs

For an update on trade status, what is the best practice to follow?

Titleist Certified has partnered with the Golf Blue Book for the trade-in valuation tool. In the valuation tool above, you can select “Track”, enter your trade-in number and email address, and learn the current status of your return. Alternatively, you may reach out to the Titleist Certified customer service team via chat, email at questions@titleistcertified.com or phone at 1-866-843-0259.

How much do shipping labels cost?

If your trade-in is valued at $99.00 or greater you will be issued a prepaid FedEx shipping label. Trade-ins of less than $99.00 must use the provided FedEx label, however a $9.99 USD shipping fee will be deducted from your trade-in value.

How does shipping work?

All trade-ins coming from the continental United States will receive a FedEx label; however only some will be free of charge (see question 2 for more details). Trade-ins with originating addresses outside of the continental United States must be shipped at your own expense.

Where can I find a box?

You can utilize the same box from your Titleist Certified purchase if the clubs will fit. Otherwise, any box you can find that fits the clubs will do. If all else fails, you can purchase a box through FedEx when shipping out the trade.

How many clubs can I trade-in at one time?

There is no limit to the number of clubs you can trade-in.

How do I get paid?

You will be paid via check and payment will be mailed to the physical address provided upon submitting your trade-in. The payer of the check will be Worldwide Golf Shops (Golf Blue Book’s parent company).

How long will it take for my trade-in to be completed and payment issued?

From shipment receipt, your trade-in will typically be processed and your check payment will be mailed via USPS in 9-12 business days.

What if I have questions about the received value of my trade?

If there is a discrepancy in the value of your trade, the Titleist Certified customer service team will communicate the details along with the updated value of your trade. If your trade-in value is equal to or greater than the value quoted on the packing list, you’ll receive an email confirming the trade-in has been completed. If you have any additional questions, please contact the Titleist Certified customer service team via chat, email at questions@titleistcertified.com or phone at 1-866-843-0259.

What is your condition scale?

Golf Blue Book has four distinct condition categories set through the trade-in program. A club in New condition has never been hit or otherwise used and all accessories (e.g. head cover and tool when applicable) must be included with the club. A club in Mint condition has had very limited use and will show minimal wear. Good condition covers a majority of used clubs; these clubs have been played but cared for in an appropriate fashion. A club in Fair condition would depict advanced wear on the clubs, including but not limited to visible paint chips, scratching to the face, sky marks, etc.

Where can I find the condition scale?

If you have any direct questions regarding the condition guide, please click on the information mark next to the condition when adding a club to the cart.

Does the condition of the product dictate the trade-in value?

Yes, the condition of your product does matter. The better condition of your product, the higher the trade-in value. Conditions of your product will be evaluated by our staff. If there is a discrepancy of the condition quoted on the packing list versus what is received, the Titleist Certified customer service team will contact you via email to detail the updated value of your trade-in.

What if an item is not accepted for trade?

If a trade-in item is damaged, has excessive wear, or is a model that does not have any trade-in value; the Titleist Certified customer service team will contact you via email and offer to return the item, dispose of the item, or repair the item. Upon your direction on how to proceed, return shipping or repair charges will be deducted from your trade-in value.

Does it matter if I am trading in a driver and purchasing an iron set?

You can select any clubs to trade-in regardless of the items you are purchasing.

How do I add or subtract clubs once a trade-in has been submitted?

Please contact the Titleist Certified customer service team via chat, email at questions@titleistcertified.com or phone at 1-866-843-0259 and the team will work with you to modify the return.

What if I have an item to trade in that is not listed?

If you are looking to trade-in an item that is not listed, you can send the Titleist Certified customer service team an email with photos of the item to determine if pricing can be provided.

What is considered an iron set?

Iron sets must include a minimum of five consecutive clubs within the set, each with matching shafts. The set must also include a pitching wedge (PW).

What if I am trading in a combo set?

Please contact the Titleist Certified customer service team via chat, email at questions@titleistcertified.com or phone at 1-866-843-0259. To be considered for a return, the combo set must have matching shafts.